Shipping & Returns

Shipping Terms

Within the United States:
To place an order, simply click ‘Add to Cart’ on the products you wish to purchase. These items will be added to your shopping cart. If you change the quantity of any item, be sure to click the "Update Cart" button. Once you're ready to check out, click ‘Proceed to Checkout’ and complete your billing information.
We accept the following payment methods: Visa, MasterCard, Discover, American Express, PayPal Debit Card, and PayPal Account.

Shipping costs are determined by the weight and destination of your order. Unfortunately, express shipping is not available.

We do not accept telephone orders at this time. We apologize for any inconvenience this may cause.

For Mail Orders:
If you prefer to place a mail order, we accept payment via personal check or money order (in US dollars only). Please mail your payment to:

Easy Built Models
PO Box 681744
Prattville, AL 36068-1744
USA

Outside the United States:
We currently accept online orders from the following countries:

  • Armed Forces – AA, AE, AP

  • Australia, Canada, Japan, New Zealand, United Kingdon, Brazil, Chile, France, Germany, Ireland, Netherlands, Spain, and Switzerland

If your country is not listed, we will refund your order, minus applicable fees (please note: PayPal does not refund transaction fees).

We accept payments via Visa, MasterCard, Discover, American Express, PayPal Debit Card, and PayPal Account from most countries. 

For alternative payment methods, we also accept Western Union or money orders payable in US dollars through a US bank.

All international orders are shipped via United States Postal Service Airmail. Delivery typically takes 3 weeks but may take up to 12 weeks, depending on the destination. Shipping costs are based on the destination, weight, and dimensions of your order.

Shipping Costs:
To receive an estimate of shipping charges before placing your order, you can use the shipping calculator on the order page or email us at sales@easybuiltmodels.com with your order and destination country, and we’ll provide the shipping cost.

Please note: the shipping charge does not include any taxes or customs duties that may be applied by your country upon arrival. We are not responsible for any customs fees incurred during shipping.

For Mail Orders (International):
To place an order via mail from outside the United States, please email us at sales@easybuiltmodels.com with your shopping list and destination. We will provide the total cost, including shipping. You can then mail us a money order in US dollars for the total amount.

Please send mail orders to:

Easy Built Models
PO Box 681744
Prattville, AL 36068-1744
USA

 

Return Policy

Damaged or Missing Items
If you encounter any issues with your order, such as missing or broken parts due to transit, we will gladly replace them. Please notify us within 7 days of the delivery date. We cannot accept damage claims beyond this period.

Returns
All returns must be authorized by Easy Built Models. To initiate a return, please contact us at sales@easybuiltmodels.com and provide details about the issue. Returns for a refund are accepted under the following conditions:

  • The merchandise must be unopened and undamaged.

  • The return request must be made within 14 days of the delivery date.

  • Refunds will be issued for the purchase price, minus shipping charges, PayPal fees, and a 15% restocking fee.

  • Items should be carefully packaged to ensure they arrive in resalable condition.

Product Use and Liability
By using our products, the user assumes all risk and liability associated with their use. Easy Built Models makes no additional warranties or guarantees, either expressed or implied.

Easy Built Models reserves the right to refuse any order.

Cancelled Orders
If you cancel an order after it has been placed, we will refund the purchase amount minus a $10 USD processing fee and any PayPal fees, as PayPal does not refund its transaction fees.